why does emailing a receipt no longer go directly to the receipt store?

[MikeC-Univar]

Hello,

why does emailing a receipt no longer go directly to the receipt store?  it sets up a brand new expense line using Cash.  Am I doing something incorrectly on my end?

Thanks.

[KevinD]

@MikeC-Univar You are not doing anything incorrectly. There was a change made a while back where if your company uses ExpenseIt, emailed receipts will be analyzed by ExpenseIt even if emailed to receipts@concur.com and go to your Available Expenses rather than Available Receipts.

We have also recently added ExpenseIt in our web version of SAP Concur. With this, you do have the ability to turn off the "automatically send to ExpesneIt" option in your profile. If you go to your Profile Settings page and select Expense Preferences you'll see the option.

If you happen to use a company credit card for your expenses, having the receipts go to your Available Expenses isn't such a bad thing as the system will match the card charge to the receipt item for you.

Let me know if you have any questions.

[toriehigh]

@KevinD Is there a way to turn this off for all of my users?  It causes so much confusion already with receipts in the app.  I would love to eliminate it for my desktop folks.  

[KevinD]

@toriehigh No, each user must turn it off on the Expense Preferences screen.

[MelanieT]

Hello @toriehigh  This is possible to turn off for the entire company, but it needs to be done on our side.  You will want to create a Support case and we can update this for you!

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