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New Member - Level 1

payment to the wrong person

I have recently approved a payment for an employee, but the payment has been made to someone else with the same name, can someone advise what is the easiest and best way to resolve this!

Community Manager
Community Manager

@gms10058 this issue came up with someone else recently. This is the response I received internally about how to handle this:

Someone from their company can submit the issue to SAP Concur and have them do a reversal of payment. I think this does require a fee. The other option is for your Finance team to handle the issue internally. Likely they would need to contact your company’s bank and let them know of the issue.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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