payment to the wrong person

[gms10058]

I have recently approved a payment for an employee, but the payment has been made to someone else with the same name, can someone advise what is the easiest and best way to resolve this!

[KevinD]

@gms10058 this issue came up with someone else recently. This is the response I received internally about how to handle this:

Someone from their company can submit the issue to SAP Concur and have them do a reversal of payment. I think this does require a fee. The other option is for your Finance team to handle the issue internally. Likely they would need to contact your company’s bank and let them know of the issue.