error message with uploaded PDF receipts!

laurenmotedolgy · ‎Dec 20, 2023

I've tried drag and drop; I've tried upload from the system - seems like in the last month there's an error where I can no longer upload PDF receipts, and can only upload manually one by one on the new expense screen - can anyone help with this? The file sizes are small / standard sized PDFs. Thanks!

MelanieT · ‎Dec 21, 2023

@laurenmotedolgy Hello! I am so sorry for the issues you are having with the receipts. Can you grab a screenshot of the error and post it here? Also are you trying to upload on your computer or mobile? Thanks!

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

Thank you,
Melanie Taufen
SAP Concur Community Moderator
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KevinD · ‎Dec 26, 2023

@laurenmotedolgy out of curiosity, did you try signing in to your account using a different browser?

Are you receiving an error message when you try to upload or is the system just "spinning"?

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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