emailed receipts not getting posted

[dtoub]

I'd been emailing receipts to receipts@concur.com and in general, that worked fine over the last few weeks. Today, it is not working; I sent the same receipt three times to receipts@concur.com and it does not show up in my expenses. I also tried recipts@concursolutions.com and that also did not work. Is the system down? Thanks.

[KevinD]

@dtoub it is possible the imaging services is having an issue. 

As a temporary workaround, could you use the mobile app to upload your receipts. I personally find this a much quicker process. However, if you are receiving receipts from vendors in your email, then I see why you would use the receipts@concur.com option. 

Are these receipts that you are receiving via email?

[doc4780]

Has this been fixed yet.  what email do we use some posts say receipts@expenseit.com or Recepts@concursolutions.com.  none of the 3 are working for me.

[dtoub]

Yes these were receipts I received by email. They seem to eventually go through but only after many many hours. Before it was much quicker. 

[chloeljmcauley]

I have also used this function for a few months now and it's been mostly reliable. Using the mobile app only applies to my own report but that is not an option to upload receipts for the professionals I process expenses for. I have attempted the following:

*all emails To: receipts@concur.com with only my professional's email address in the subject: xxx.xxxxx@company.com 

• forwarding an email "as an attachment" (when the receipt info is only within the body of text in the email)
• forwarding email with receipt attached
• and tried my preset quick steps for both of these routes, as well

All of these ways of forwarding receipts to Concur have worked well for me for months (with occasional issues)  but have recently either not worked at all or have been significantly delayed.

[chloeljmcauley]

@KevinD I think I neglected to tag you on my post. Could you let me know if there was a resolution to this issue? thank you kindly

[KevinD]

@chloeljmcauley we did have a degradation in our Imaging service recently, but I think that has been resolved. 

Does the issue happen no matter whose receipts you are emailing in? 

[siannotta]

having the same issue.. receipts being sent to receipts@concur.com are not appearing

[matthewch]

I have same problem. Receipts I emailed 4 weeks ago are not appearing. Receipts I emailed in today are not appearing. This used to work for me in the past, using the same email address to send that I've been trying. The service seems to be completely down.

[lchristensen]

I too am not receiving my receipts when I email them. Is there a possible solution for this? Thanks

[EricaHerwig]

We are also having issues with this. based on all of the above reply's I think the new Drag and Drop feature might have broken the email feature.  I'm going to create a ticket for us for this.

[dtoub]

Thanks. What Drag and Drop feature? Not on the iPhone I assume...