cancelled payment

babili1979 · ‎Dec 1, 2023

dear

i did payment by AMEX then i cancelled the operation & received cancelation confirmation. i received the payment & cancelation of the payment through the concur amex expenses & i still receive auto email Reques to do the payment while its already cancelled!!

what i have to do in thsi case ? i think you have to eliminate this operation from AMEX passively & negatively as well

KevinD · ‎Dec 4, 2023

@babili1979 If I understood you correctly, you made a purchase then canceled it using your AMEX card. You received both the charge and the refund into SAP Concur. So, you have an AMEX charge that is a positive amount and one that is negative, correct? If so, add both charges to the same expense report. They will zero each other out.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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