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pharcup
Occasional Member - Level 1

Updating bank account and deactivating the old bank account

Hi there,

 

I have recently changed bank accounts and would like my new bank account to get reimbursed for my expenses. I was able to successfully confirm the new bank account on my Concur profile, however when I scroll down to account history on the bank information page it indicates both accounts are "active". How can I deactivate the old account so ensure the no reimbursement are sent to the old account. I tried clicking active as well as look at the expense preferences page but can't seem to find how I can deactivate the old account. 

1 REPLY 1
KevinD
Community Manager
Community Manager

@pharcup on the Bank Information screen, there is a field that asks if the bank account you are entering is Active or Inactive. I have never really understood why someone would say the bank account is inactive when entering the details, but I'm sure we have some business reason for it. I think when you see the account as Active in the History, it is referring to this field, not that it is the active account to receive reimbursements. 

 

KevinD_0-1625679004645.png

 


Thank you,
Kevin
SAP Concur Community Manager
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