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NMTyres192
Occasional Member - Level 1

Unable to submit a claim

Good Morning,

 

I am unable to submit a claim to due 2 reasons.

a red circle with an exclamation mark

this has N/A in front of it. then says

this report has a net credit amount due employee, please hold the credit(s) until you have out of pocket entries to offset.

 

 and a yellow triangle  warning.  in front it says,

Gifts - Staff and after it reads - Warning. Standard VAT is reclaimable only if less than £50 (gross). Only applicable where the total cost of all client gifts does not exceed £50 in any given tax year and this is not a part of series of gifts.

 

Can you assist please?

The gift is for £50 as it was for a competition for staff.

3 Solutions
Solution
JessicaL
Frequent Member - Level 1

The first alert is saying that the claim total is less than zero - did you have a refund in this report? If so, Concur can only accept claims that are over zero so that it can process them. Even if you delete the refund from this report, this alert will still show in some cases. It may be best to start a new claim without the refund in it, or wait until you have enough standard transactions to exceed the amount of the refund.

The yellow triangle is only a warning and you can submit the claim even with this - it is the red alert that is stopping you from being able to submit.

Best,

Jessica
Travel and Expense System Administrator

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Solution
KevinD
Community Manager
Community Manager

@NMTyres192 @JessicaL is spot on with her reply. You either need to delete the entry with the negative amount or wait until you incur more business expenses that will exceed the amount of the credit. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

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Solution
Yatesie
New Member - Level 1

Hello, I'm hoping someone can help me.  I have the same issue with a negative -$29.24 net credit amount.  Uber charged me on the wrong card but I was able to reverse the expense and pay on my personal card but since then I have this reminder every day.  I have tried deleting the report and I have used the credit card since thinking that would offset the amount but to no avail.  

 

Any thoughts here?  Thank you.

 

Yatesie_0-1641943859655.png

 

View solution in original post

5 REPLIES 5
Solution
JessicaL
Frequent Member - Level 1

The first alert is saying that the claim total is less than zero - did you have a refund in this report? If so, Concur can only accept claims that are over zero so that it can process them. Even if you delete the refund from this report, this alert will still show in some cases. It may be best to start a new claim without the refund in it, or wait until you have enough standard transactions to exceed the amount of the refund.

The yellow triangle is only a warning and you can submit the claim even with this - it is the red alert that is stopping you from being able to submit.

Best,

Jessica
Travel and Expense System Administrator

View solution in original post

Solution
KevinD
Community Manager
Community Manager

@NMTyres192 @JessicaL is spot on with her reply. You either need to delete the entry with the negative amount or wait until you incur more business expenses that will exceed the amount of the credit. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

Solution
Yatesie
New Member - Level 1

Hello, I'm hoping someone can help me.  I have the same issue with a negative -$29.24 net credit amount.  Uber charged me on the wrong card but I was able to reverse the expense and pay on my personal card but since then I have this reminder every day.  I have tried deleting the report and I have used the credit card since thinking that would offset the amount but to no avail.  

 

Any thoughts here?  Thank you.

 

Yatesie_0-1641943859655.png

 

View solution in original post

KevinD
Community Manager
Community Manager

@Yatesie the system does not allow for a negative amount expense report. You'll need to wait until you have other company card charges come in, add them to this report so they will offset this negative amount. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
Yatesie
New Member - Level 1

That makes sense now!  Thank you.