Best process when bank account is added after expense report has been approved

[Kiwi1]

Hi.

I have submitted a few expense reports and submit them before entering my bank account information in the Concur SAP portal. These reports have gone through the full approval process and are now sitting as 'Approved - Processing payment'.

However, when I checked the audit trails of the report, I realised they all had the entry 'Entries due the employee cannot be processed because the employee does not have an active bank account'. Please note that at no point was I prompted to enter bank account information or received a notification that would have preventing the reports to go through the full approval process and added to the Expense Pay Processing queue'.

I have now entered my bank account information and it has the 'Confirmed' status showing in my portal. It has now been 3 business days since the bank account has been confirmed.

I would like to know the recommended process for when an expense report has been approved and added to the expense pay processing queue BEFORE the bank account information was saved and confirmed in the user's profile. I am expecting that it would need to be submitted or manually 'pushed' by my company admin (Finance/payroll), as it is likely to be sitting in limbo with the right status (Approved - Processing payment) but without being in the right queue (Expense pay processing).

The payroll user has advised me they have had a look at what they could be but they do not have the permissions to click on a 'Reconfirm' button as suggested in a previous post in this forum (https://community.concur.com/t5/Concur-Expense-Forum/Bank-activity-is-not-verified/m-p/90293?search-...)

Should I delete and resubmit the reports? Or will the system actually pick them up and put them back in the processing payment queue without any actions required from the admin or myself?

I understand there is a delay in payments being processed, I am enquiring about the right process to follow in this situation to ensure we do the right things to get the expense reports being actioned.

[PoojaKumatkar]

Hi @Kiwi1 ,

I don't have much idea on this issue of expense pay, but you can refer to the similar article below and try suggested solution. 

Hope it helps.

If this answers your query, then please mark solution as accepted.

[KevinD]

@Kiwi1 I checked your reports and they are showing that they have been added to the Expense Pay Processing queue. I also did some looking around and found that currencies other than USD and CAD take about four business days to get paid. So, since you are NZD, you can expect about a four business day time time frame for payment, which means you should look on Monday to see if the payment has been made. 

[Kiwi1]

Thanks @KevinD  for having a look. I'll check on Monday. I was just worried that although my expense reports are in the Expense pay processing queue, because they got rejected AFTER being added to the queue due to missing banking information, they would be sitting there without being actioned unless some manual action was taken to push them through the process again.

We shall see what Monday brings.

[KevinD]

@Kiwi1 fingers crossed. 🙂

Usually if a report is rejected by the payment queue, the system keeps trying automatically. 

[Kiwi1]

Hi Kevin. I have checked today, and still no payments have come through. I also checked the audit trail of my expenses report and I am a bit concerned that the trail stops on the 12th of February after the first 'Payment cannot be processed because the employee does not have an active bank account'. Since then, no update to the audit trail despite me adding my bank account details and the bank account being confirmed by the 13th of February.

In the screenshot provided above by PoojatKumatkar, the audit trail shows the system keeps trying with a couple of entries repeating the payment could not be processed due to missing active bank account.

This is not the case for me. There are no updates since the 12th of February. Is there anything that needs to be done? I have also checked with my company Concur admin (payroll/finance) and they have advised they did not have the ability to 're-confirm' anything, so not the right permission. What can we do? It's been over a week I have submitted my expenses, and a week since my bank account was confirmed. It doesn't seem the system is pushing through for the payment to be processed.

Thank you 

[KevinD]

@Kiwi1 Okay, I looked at a setting in your site that allows Processors to recall reports that have been fully approved. I opened one of your reports as a Processor and the option to Recall to Processor is showing. I'm sending you a private message with two names you can contact at your company.