@tp115479 most companies do not allow employees to set up their own SAP Concur account. Are you maybe thinking that the profile you created here on the Community is your SAP Concur account? If so, the account/profile for doing expenses is not the one you created here on the Community.
This article explains things a bit more: https://community.concur.com/t5/Support-and-FAQs/SAP-Concur-Community-Profile-vs-SAP-Concur-Profile/...
Thank you,
Kevin Dorsey
SAP Concur Community Manager
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