Two Active Bank Accounts

[itsmelynzi]

I've updated my bank account, but now it shows the old account as still "active". I'm about to enter a new request for reimbursement - how can I mark the old account as inactive to ensure it goes to the right place?

[KevinD]

@itsmelynzi when did you update the bank account? The most recent account I see for you had a change made to it in April of 2023. Did you recently make a change to your bank account? 

[itsmelynzi]

The April of 23 is the correct account, I just want the other one marked as inactive (or deleted completely) so it doesn't go to that account again. They won't close the account and it was like pulling teeth to get the money they owed me.

[KevinD · Accepted solution]

@itsmelynzi the system only allows for one bank account to be active. So, the one from April 2023 should be where the money goes.