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Hi All,
I have a hotel stay and for some reason it charged the card in two transactions. One was 12,500 TRY and the other is just over 3,000 TRY. The total comes out to the exact amount paid for the hotel nights + taxes as shown on our receipt, but there is no way for me to itemize the charges to perfectly amount to these totals.
I can't combine since they are both card transactions.
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@shelbyannem each itemization amount can be edited. This means you can manipulate the itemizations amounts to add up to the totals.
Do your normal itemization process for each transaction. You will see either a red amount remaining or an overage amount. Click on an individual itemization to bring up its details. Change the amount field, then save. If the overage or remaining amount is significant (maybe 100 or 200 dollars), I would adjust several itemizations then to spread out the amount.
I would also recommend using the Comment field to explain the situation.