Receipt not the same as expense

[DavidLandwehr]

Hello,  I have an expense that is more than the receipt.  I contacted the credit card company and they show the correct amount that matches the receipt.  Is there a way to contact someone at Concur to correct this?

[KevinD]

@DavidLandwehr If the card charge that uploaded into your profile is more than what was actually charged to the card, this is what I would do. 

1. Add the charge to your expense report. 

2. When all details are entered, instead of clicking Save, click Itemize. 

3. For the first itemization amount, enter the correct amount of the charge.

4. Save this itemization.

5. You will now be forced to select an expense type to itemize the overage. I would choose Personal, Miscellaneous or something similar. Depends on what your company has set up for expense types.

6. When filling out the details, you should see a checkbox that says Personal Expense (do not reimburse). Click this box to indicate that this amount should not be paid. 

7. Save.

I would also recommend using the Comment box on the itemization of the overage to explain what happened. That will help reviewers to understand why the card charge was more than the receipt. 

Let me know how this works out for you.