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Hello, I attached wrong receipt and tried to remove it to attach the correct one. However, I could not remove it by pushing REMOVE and by pushing delete in Manage Receipts.
Further, I could not delete that expense itself to input the expense again.
Please advise, how to solve this problem.
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@tsuzuki Hi! I was able to look at your report. Looks like the Hotel for AHMI on 1/18, correct? What happens when you click remove for the receipt? Do you get an error?
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@MelanieT , Thank you for reply!! Nothing happened and the old receipt keep staying there.
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@tsuzuki May I get your permission to try and do this?
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@MelanieT , Thank you for reply!! Sure, I would like you to handle this issue. What shall I do for you to get permission??
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@tsuzuki I tried the remove for that transaction and also got the same. I did find these steps for you to try though:
1. At the report level, select the transaction
2. Select Move To > Available Expenses
3. Click on the transaction in the Available Expenses section
4. The pop-up window Expense Source will appear. At the bottom of the pop-up window, you can see 'Something doesn't belong? Separate these items to create individual expenses.' and the word Separate in blue font next to it
5. Click Separate
6. The pop-up window Confirm Separation will appear. Click Separate
7. Select the row with a receipt icon > click Delete (make sure you have deleted the correct mobile receipt entry
Let us know if that does or does not work!
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@MelanieT , Thank you!! However, since I even could not find "report level" and "transaction" , I could not start any actions.
Home -> Expense -> Manage Expenses -> then, opening the report including the expense with issue.
I am there, is it correct??
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@tsuzuki That is the correct spot and exactly where you would want to be.
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@MelanieT thank you! I finally got an approval that I could submit the report with wrong receipt.
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I am sorry to bother this conversation. May I ask if your receipt has "Time Stamp" and you have already submitted the report ? If that is the case, the receipt is unable to be deleted from the expense entry. However you can make another expense entry attaching a correct receipt while making the total amout 0 on the other expense entry attaching a wrong receipt.
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@Miri , Thank you! I finally got approval from my company's Concur team that I could submit the report with wrong receipt.