Receipt cannot be removed

[tsuzuki]

Hello, I attached wrong receipt and tried to remove it to attach the correct one.  However, I could not remove it by pushing REMOVE and by pushing delete in Manage Receipts.

Further, I could not delete that expense itself to input the expense again. 

Please advise, how to solve this problem.

[MelanieT]

@tsuzuki Hi!  I was able to look at your report.  Looks like the Hotel for AHMI on 1/18, correct?  What happens when you click remove for the receipt?  Do you get an error?

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[tsuzuki]

@MelanieT , Thank you for reply!!  Nothing happened and the old receipt keep staying there. 

[MelanieT]

@tsuzuki May I get your permission to try and do this? 

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[tsuzuki]

@MelanieT , Thank you for reply!!  Sure, I would like you to handle this issue.  What shall I do for you to get permission?? 

[MelanieT]

@tsuzuki I tried the remove for that transaction and also got the same.  I did find these steps for you to try though:

1. At the report level, select the transaction
2. Select Move To > Available Expenses
3. Click on the transaction in the Available Expenses section
4. The pop-up window Expense Source will appear. At the bottom of the pop-up window, you can see 'Something doesn't belong? Separate these items to create individual expenses.' and the word Separate in blue font next to it
5. Click Separate
6. The pop-up window Confirm Separation will appear. Click Separate
7. Select the row with a receipt icon > click Delete (make sure you have deleted the correct mobile receipt entry

Let us know if that does or does not work!

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[tsuzuki]

@MelanieT , Thank you!!  However,  since I even could not find "report level" and "transaction" , I could not start any actions. 

Home -> Expense -> Manage Expenses -> then, opening the report including the expense with issue. 

I am there, is it correct??

[MelanieT]

@tsuzuki That is the correct spot and exactly where you would want to be. 

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[tsuzuki]

@MelanieT  thank you! I finally got an approval that I could submit the report with wrong receipt.

[Miri]

@tsuzuki 

I am sorry to bother this conversation. May I ask if your receipt has  "Time Stamp" and you have already submitted the report ? If that is the case, the receipt is unable to be deleted from the expense entry. However you can make another expense entry attaching a correct receipt while making the total amout 0 on the other expense entry attaching a wrong receipt. 

[tsuzuki]

@Miri , Thank you!   I finally got approval from my company's Concur team that I could submit the report with wrong receipt.