Receipt Issue - Red Alert (Cannot submit!)

[kmoore00]

Hello, 

I have added relevant receipts for my claim (due tomorrow) but I have 2 red alerts on separate expenses saying: 'Please ensure you have provided sufficient fuel receipts to cover the VAT on your mileage expenses and if required, provide additional fuel receipts. All fuel receipts must be uploaded using the Receipts for Mileage expense type. Please do also check the car fuel type is consistent with the fuel receipt and that receipts are within 45 days of travel.' 

Please can someone support? 

[kmoore00]

Also - I cannot add a further missing receipt declaration as there is not an option for this on individual expenses and I have added all the receipts I have. 

[KevinD]

@kmoore00 I looked at your report and the only thing I could find is that a couple of your Receipts for Mileage entries had No Receipt in the Receipt Status field, while the others had VAT Receipt selected. Maybe try updating all the Receipts for Mileage entries to have VAT Receipt selected in the Receipt Status field. Give that a try and see if it works.

[KevinD]

@kmoore00 The missing receipt declaration will not be available for expenses where a receipt for that entry is not required, likely due to the amount not being high enough to warrant a receipt.

[MelanieT]

@kmoore00 In addition to @KevinD response, I was able to look at the audit rule that is triggering. It seems that possibly the VAT tax amount is not equal to the reclaim amount and that is why it's triggering.  I looked at some other reports that used this expense type and they did not have receipts.  Can you confirm you have the right VAT tax amount for these two expenses?  

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[kmoore00]

@MelanieT @KevinD Hi both, I have this issue again and need to send off. It seems to keep happening and am unsure how to avoid this? Any advice for the current claim I have? 

[KevinD]

@kmoore00 your requirements are a bit unique with having to provide fuel receipts as a separate expense type. What I found interesting is is that some of your mileage entries had the red alert and others didn't. What I did on a couple of entries with the red alerts is simply clicked the entry to open the details, then clicked Save expense. It seems to have cleared the remaining red alerts.

What I might suggest next time is enter your Receipts for Mileage entries first, then enter all the Business Travel entries. See if that works for not getting the red alerts. I don't know. It is kind of an odd set up. If that doesn't work, I would just go back into any Business Travel entry and resave it to see if that will clear the red alert. That is all that I did and they went away.