Re-entering bank account information and receiving payment

[Birdsong1341]

Hello,

SAP Concur informed me a few days ago that my bank account information was incorrect/incomplete. I went back and fixed the error, but my reimbursement has not showed up in my bank account yet. Is there a certain amount of time that it takes the system to process the change before disbursing? I did see a post suggesting that I might receive the reimbursement along with my next reimbursement, so could that be the case?

[KevinD · Accepted solution]

@Birdsong1341 the confirmation of your bank account information takes on average 3-5 business days. Until it has been confirmed, you won't receive any direct deposit. If the wrong bank account was entered at the time you had a submitted report go through the entire approval process and the system tried to make a payment but the payment failed, the report will be added to the next batch to try again. 

[Birdsong1341]

Okay, thank you so much for clearing that up.

[David_Clarke]

Hi Kevin,

Does the same apply if you did not have any bank information entered at the time of expense approval but have now done so?

thanks