Place of expense deleted after credit card expenses import

[tmorillon]

Hello,

when I use Expenseit to import receipts, they are analysed properly and the places of expense show in Concur. As soon as corresponding credit card transactions are imported, all "place of expense" information are deleted and I have to add them again manually for each expense. How can I configure Concur so this does not happen ?

Thanks

[MelanieT]

@tmorillon Hello!  I was able to go in and look at your expenses and I don't think I'm clear on what you are asking.  Would you be able to attach screenshots (blur out any sensitive data) and show us what exactly you are referring to? 

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[tmorillon]

@MelanieT here is a screen shot showing the problem:

Before credit card import, locations show in the column "informations sur le fournisseur": "Strasbourg, France", "Berlin, Allemagne"... After import (see last 3 lines, marked "NEW NP BNP BNP" in the second column), the location disappears: example "MCDONALDS 01443" with no location mentioned anymore. It was there after scanning the receipt with Expenseit.

[MelanieT]

@tmorillon Thank you for the screenshots.  When you actually move the transaction to a report, do you still see the City?  Or is that where it's making you fill it in? 

[tmorillon]

Hello @MelanieT 

the cities disappear when I move the expenses to a report, and I have to fill them in again. 

Regards, Thomas