Pending Card Transaction

[hbodapati]

I am trying to submit transactions in a report that's about 3 months old(both transactions are dated 7/24/2024 & 7/30/2024 respectively) because it's been sitting as "pending" for that long.  Concur is not allowing me to submit and I get the following error message "This expense cannot be submitted until it is matched to an imported card transaction. If this was not paid for via card, you may edit the payment type of the expense to reflect the actual payment method." 

Any help in resolving this is greatly appreciated.

[cjmarimo]

hello @hbodapati 

When you have not made an expense with the corporate card, the "payment type" in the receipt capture must be "Cash."
Edit the receipt capture and change the "payment type" from "Pending Card Transaction" to "Cash".

BR,

cj

[hbodapati]

The expenses were made with the corporate card as reflected/shown on the receipt ...

[cjmarimo]

hello @hbodapati 

So, I understand that the problem is that you haven't received the transaction from the bank yet?

This July and August, some employees of our company have not received a transaction from the bank. And what I have done is open a case on the SAP Concur support website.

The person who has the administrator role, specifically "Authorized Support Contact", has access to SAP Concur Support website.

This link explains how to assign this role: How Do I Assign the Authorized Support Contact Per... - SAP Concur Community

BR,

cj

[hbodapati]

See above screenshot of the issue.

[cjmarimo]

hello @hbodapati,

You are missing bank transactions.  You would have to talk to your company administrator to claim these expense transactions.

An Exemple: In the following image there are 3 records, two receipt captures and they are in "Pending Card Transaction" status and a card transaction that has not yet been attached a receipt capture

When I combine the transaction with a receipt capture, 

one of the alerts disappears and it looks like this:

BR,

cj

[hbodapati]

What is the contact information for the company administrator ?

[cjmarimo]

hello @hbodapati 

I don't know about this one.
I added @KevinD  because maybe he has more information.

BR,

cj

[KevinD]

@hbodapati I sent you a private message with an email address to try.