Password Reset Issue

[Sarah-A]

Hi, 

Our colleagues are just logging in for the 1st time, they have been told to select forgot password - login and reset.

One user is trying to input her new password of 12 characters, with 5 numbers and a special character -it says this is 'very strong'  and meets the requirements.
however when she hits submit - it states she needs a  stronger password?

[carmel_rochon]

If you are an admin, you can try changing her password manually through her profile in the User Administration portal - could just be an error on Concur's side when resetting a password through the link they send.