NextGen UI - Mileage Calculator not working

[ronni]

Hello,

Anybody else having issues with their Concur Users not able to open the Mileage Calculator in NextGen?  It comes up as a 'blank' screen.

Any feedback is appreciated. 

[KevinD · Accepted solution]

@ronni I just used this the other day with no issue, but I'll check again today. 

[KevinD · Accepted solution]

@ronni I just used this the other day with no issue, but I'll check again today. 

[KevinD · Accepted solution]

@ronni I just tested it and it took several seconds to load, but it did come up. 

[ronni]

Per Concur Support  "The issue that you have reported regarding Mileage Calculator page going blank is a know issue and our development team is working on it.  We do not have any updates of when this issue will be fixed. But it is observed that it happens only for certain users and not to all."

[Sydnesue]

We have the same problem recently and we have not converted to the new UI.  It is happening in both versions.

[ronni]

This was the final response below from Concur Support and we have not had any issues once we sent this verbiage to our users.

There has been issues regarding the mileage calculator due to the below.  Please follow the bolded Concur Support recommendations to fix the issue.

Internet Explorer browser versions stopped enhancing some of its features and may not support the latest TLS protocol of its operating systems which are known to generate JavaScript errors or affect the application's response rate. Microsoft also does not take advantage of the latest technologies used by SAP Concur and the industry. For the most responsive, reliable, and secure user experience with our products, SAP Concur recommends that users implement the most recent technology that is compliant with the manufacturer's distribution and support policies. 

I would recommend using Firefox or Chrome browsers so you can continue submitting your mileage reports. 

SAP Concur Support Team

[NH001]

Trying to use Mileage Calculator which is mandatory and I keep getting the attached. No Calculator no expense submission 😞

[tahmalik]

+1  ` Trying to use Mileage Calculator which is mandatory and I keep getting the attached. No Calculator no expense submission. `

[TammyK]

My ticket to Concur;