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Tas
Occasional Member - Level 1

Next Gen UI Experience - Icons

Why were the recognisable icons (amber, blue and red) from the previous UI Experience dropped for the new Next Gen UI Experience ? I would like the old recognisable icons to remain

 

2 Solutions
Solution
KevinD
Community Manager
Community Manager

@Tas Hello there. I know the icons can be helpful to some people, but the decision to remove them was based on 

user testing, which demonstrated that much of our iconography did not have significant meaning to our users. By removing the icons, cleaner space was created that allowed for clearer text and direction to guide the user through exactly what needs to be done to complete their expense report.

 

So, we didn't just remove them without first asking our customers and end-users how they felt about them and a majority found that the icons did not really have any significant value add.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Solution
Airfern1953
Occasional Member - Level 3

I disagree the icons especially the credit card icon were very useful. The ability to hover over the icon and see the data rather than having to click on the info in the new UI was a real time saver. If you could hover over the expense rather than having to open it to view it that would take care of the problem

PEGGY BURKE

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9 REPLIES 9
Solution
KevinD
Community Manager
Community Manager

@Tas Hello there. I know the icons can be helpful to some people, but the decision to remove them was based on 

user testing, which demonstrated that much of our iconography did not have significant meaning to our users. By removing the icons, cleaner space was created that allowed for clearer text and direction to guide the user through exactly what needs to be done to complete their expense report.

 

So, we didn't just remove them without first asking our customers and end-users how they felt about them and a majority found that the icons did not really have any significant value add.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
Solution
Airfern1953
Occasional Member - Level 3

I disagree the icons especially the credit card icon were very useful. The ability to hover over the icon and see the data rather than having to click on the info in the new UI was a real time saver. If you could hover over the expense rather than having to open it to view it that would take care of the problem

PEGGY BURKE
Airfern1953
Occasional Member - Level 3

Perhaps giving users a choice to use icons or not would work?

PEGGY BURKE
Tas
Occasional Member - Level 1

Yes indeed !

@Airfern1953 I'm not going to lie...I like the idea. 🙂


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
Airfern1953
Occasional Member - Level 3

I just went into the profile of one of our users, a few days ago she had a combination of 100 agent fees and airline fees. Since I no longer see the credit card icon to hover over the expense I had to open each charge to try to match to the airline fee. I finally resorted to printing the view and physically writing in the names on paper and then going back into match up. Not very efficient.  I understand the icons may have been a problem for those with impairments however this new version without the icon to hover over is going to seriously impact productivity. I do hope you will consider adding the credit card icon back in. You can still keep your source field but I urge you to take into account the additional work you are adding to your non visually impaired folks.  

PEGGY BURKE

@Airfern1953 the system should show the payment type for these items. Was that not showing?

 

Also, product enhancements and suggestions aren't submitted here. We have a system in place for that. I believe when you are on the SAP Concur home screen you can click Help. Select Contact Support. You should see an option for our Continuous Influence option.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
Airfern1953
Occasional Member - Level 3

Thank you I will list my suggestions on the appropriate page

PEGGY BURKE
Airfern1953
Occasional Member - Level 3

Sorry I have one more icon question. It appears that there is an allocation icon in the new ui however it only shows partially allocated with the icon not fully filling out when the expense is fully allocated. I think users will be confused they are used to seeing it fully filled in when the allocation is at 100% and will waste their time by going back to see if they missed allocating something. So, what good is that icon if it doesn't work properly?

 

Thank You

PEGGY BURKE