Mobile App now a Web App?

[RosskoUK]

Hi,

It's been quite some time since I filed expenses, so logging in today I was surprised to see that the mobile app now just takes me to a web page, which I could just as easily access on my laptop. It isn't as easy to take photos of expenses and the fields don't auto-populate with the ££ and receipt info. Is this intentional, or a mistake that I could wait for them to fix? It's a pretty horrible experience in its current state.

Thanks.

[KevinD]

@RosskoUK there has been a change to the mobile login process. I helped someone with this exact issue a couple of weeks ago.

To better help you, when you launch the mobile app to sign in, what do you see? You should see a field to enter your Username or email address. After you enter your username, what do you see? 

[RosskoUK]

Hi Kevin,

Thanks for the response. As I went to take some screenshots, I had the option to "sign in with the old experience". Doing that took me to the mobile app so I have solved this. Not sure why I didn't get that prompt before. 

I do appreciate you reaching out so quickly.

Thanks,

Ross

[Jane1234]

Hi. I’m having the same problem. Logging into the app but getting the web version. Any idea how I revert it to the app please? 

[Andras]

Hi @Jane1234 , do you have this issue on IOS18?

[Jane1234]

Yes it is

[zhkhan]

I’m having the same issue on iOS 18. I use SSO to sign in but it’s my personal phone and there’s no mdm. 

[Jane1234]

I contacted support. They said it was some glitch that would get sorted out and get back to me.  But they haven’t.  

[scade]

Having the same issue! Emailed support and no response yet. I'm on iOS 18. Has anyone found a fix for this yet? I don't have the "sign in with the old experience" option mentioned above.