cancel
Showing results for 
Search instead for 
Did you mean: 
T-Raka
Occasional Member - Level 1

Missing Receipt option is not available

Hi all, 

In my SAP Concur account there's no option to select/enter a Missing Receipt Declaration under the menu Manage Receipts (the expense is selected). Instead there's only the option Manage Attachments. The issue occurs on both Microsoft EDGE v99.0.1150.36 (64-bit) and Google Chrome v100.0.4896.75 (64-bit) browsers in Win10. I checked my user settings to see if this option must be enabled, but it's not the case. Even the Concur App on IOS has no option for adding a Missing Receipt Declaration. If the software can show a message for adding an affidavit, why is it not programmed to show the option/link in that alert message? Please help me to enter an affidavit for a missing receipt. 

Thank you and cheers,

T-Raka

 
 
 
 
1 Solution
Solution
KevinD
Community Manager
Community Manager

@T-Raka I have good news, bad news and worse news. 

 

Good news: You aren't doing anything wrong and it is not a browser issue. 

 

Bad news: Your company set up this rule that flags any line item where a receipt is required with this red exception to remind you to attach a missing receipt declaration when you don't have a receipt. Therefore making you think you can use the Missing Receipt Declaration option.

 

Worse news: Your company did not turn on the Missing Receipt Declaration option. 

 

So, if you do not have a receipt for the expense you might just need to write up your own declaration as to why you don't have a receipt, save it as a pdf or go to your bank statement and screenshot the charge and attach that as your receipt.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

9 REPLIES 9
Solution
KevinD
Community Manager
Community Manager

@T-Raka I have good news, bad news and worse news. 

 

Good news: You aren't doing anything wrong and it is not a browser issue. 

 

Bad news: Your company set up this rule that flags any line item where a receipt is required with this red exception to remind you to attach a missing receipt declaration when you don't have a receipt. Therefore making you think you can use the Missing Receipt Declaration option.

 

Worse news: Your company did not turn on the Missing Receipt Declaration option. 

 

So, if you do not have a receipt for the expense you might just need to write up your own declaration as to why you don't have a receipt, save it as a pdf or go to your bank statement and screenshot the charge and attach that as your receipt.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
T-Raka
Occasional Member - Level 1

Hi KevinD, 

Thanks a lot for the quick response. This's actually the first time that the worse news simultaneously gave the best answer 😄 

For the sake of off-loading my credit card, I completed the expenses claim by attaching a 2-liner missing receipt declaration as a receipt. As far as I'm concerned, this'll be my standard practise even for the future.

Have a good weekend!

Cheers,

T-Raka

marithompson1
Occasional Member - Level 3

Hi Kevin

 

We have a missing receipt declaration activated, so I can process a claim without a receipt and just click on "missing receipt declaration" under "receipts".  However, some of my colleagues do not seem to have this option.  I've checked on the setting but I cannot find anything to suggest that only selected people can submit the claims without receipts. Can you help me, please?

@marithompson1 a couple of questions for you:

1. Are these colleagues acting on behalf of themselves or someone else?

2. Are these colleagues located in other countries? 

 

The reason I asked these two questions is because when acting for someone else, the Missing Receipt Declaration will not be available. Also, people in different countries likely belong to a different Employee/Expense Group in the system and the Concur Group policy applied to their groups might not have the option turned on. 

 

If you send me a private message with the full name of one of these employees, I can take a look to see what the issue might be or if they don't see the option by design.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
ckarasinski
Occasional Member - Level 2

we are having the same problem where some users do not have the missing receipt declaration. the employees are in the same location as the others and are not acting on behalf of someone else. is there a way to fix this?

 

jillhaynes
New Member - Level 1

We are having same issue. 

KevinD
Community Manager
Community Manager

@jillhaynes and @ckarasinski I just learned yesterday that it is quite common for there to be a delay between the entry save and the system recognizing a receipt is required. Have the users try again. I tested this yesterday and my MRD was not available. I then refreshed my screen a couple minutes later and then it was working correctly. 

 

Let me know if the users still have issues. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
ckarasinski
Occasional Member - Level 2

Hi Kevin,

 

Thank you for the reply, we did try that and no luck.

 

As mentioned, I checked the profile settings and they look correct 

 

Any other suggestions?

 

Thank you!

@ckarasinski could you send me a private message with the name of one employee experiencing the issue and the expense entry they are trying to attach the MRD to, please? 

 

Click my username (KevinD), then click the Message button. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.