Is it possible to recover a deleted expense/ticket?

[fmgonzalez]

I had an expense as "Out of pocket" with two different tickets, by mistake.

I needed those ticket for different expenses, so I thought that if I deleted the expense, those tickets would have remained as available tickets but they disappeared.

I don't have one of them since I threw it away because I had taken the photo with Concur App, and I need it. Is there any way to recover the ticket?

[KevinD]

@fmgonzalez did you look within the app if the receipt image was still there? I just created an out of pocket expense using the mobile app and attached a receipt. I then deleted the expense from my report. When I went back to the mobile app home page and selected Expense at the bottom of the home page, then selected the Expenses tab from the Expense screen, I saw the receipt that had been attached to my out of pocket expense.

Were you by chance working in the web version and mobile app version of SAP Concur?

[fmgonzalez]

That was exactly was I supposed it would happen, but it didn't. I checked that tab in the app as well as in the website.

Were you by chance working in the web version and mobile app version of SAP Concur?

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Answering to your question, I was trying to separate tickets from the app version, and since I couldn't I tried it in the web version - I couldn't again so I deleted the expense expecting to recover both tickets.

[KevinD]

@fmgonzalez if you delete an expense from a report, the receipt image attached to it should remain available. If you delete an item in Available Expenses that happens to have a receipt attached, that will likely not be saved.