Invoice received from SAP on claims submitted by our employees - calculation of nr of claims

[szilviapope]

Hello All,

I am trying to get a better understanding on how we are billed for the expense claims that our organization submits via Concur. I understood that an expense claim can be billed to us by SAP Concur twice when our TnE team or the line manager rejects the claim back to the employee who then resubmits it. Where can I find information on this so I can understand better the calculation? 

Thanks,

Szilvia

[MelanieT]

@szilviapope Hello Silivia,  Thank you for reaching out to the SAP Concur Community! This is something that your Client Success Manager can help you with and go over how you have it set up.  I will send you a private message with your CSM contact info. 

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[szilviapope · Accepted solution]

@MelanieT  Thank you so much for your help! I appreciate it. I will reach out to the contact. 🙂 Have a wonderful day!

[MelanieT]

@szilviapope Anytime!!! Happy to help 🙂 

Have a super day!