Incorrect Bank Account Number Length

[P_H_L_E_X]

Hello,

I had submitted a claim and received an error message back saying "The banking system has returned a payment demand for this account because invalid Bank Account Number Length". When I check my bank account information everything seems to match. Can anyone help me?

[Nancyagfa · Accepted solution]

Is this your first reimbursement?  Have you tried re-entering your bank information into your profile?  There may be an extra digit that was mistyped. I checked my profile and it only shows the last 4 digits visible.   

[Nancyagfa · Accepted solution]

Is this your first reimbursement?  Have you tried re-entering your bank information into your profile?  There may be an extra digit that was mistyped. I checked my profile and it only shows the last 4 digits visible.   

[KevinD · Accepted solution]

@P_H_L_E_X I suggest trying to re-enter your bank information. Keep in mind you cannot delete what is currently there. 

Since only the last four digits show after you save, you may have accidentally mistyped something.

[P_H_L_E_X]

Thanks Kevin and Nancy. When I clicked on my mobile banking direct deposit form it displayed my bank account number missing one digit. There was an option to "get direct deposit form" which brought me to another screen which included the extra digit. Kind of confusing, but thank you guys so much. It works now!