I can't access Concur support anymore

[Morchid1980]

Hello,

My teammate and I can't access Concur support anymore. we both authorized support admins. So, we can't open new cases or update ongoing ones, nor do any research when needed. I wonder if the website is experiencing issues and if someone else is having the same issue. See below error

Thank you In advance,

[MelanieT · Accepted solution]

@Morchid1980 This will need to be fixed by SAP Concur.  Here is more information:  

To resolve this error, you need to contact SAP Concur Support (via phone or ask a colleague with access to the Support Portal to create a case on your behalf) and provide the following information and they will fix this issue or create an IT ticket with request for resolution:
 

• Login ID and Email Address of the affected user
• Screenshot of the error message, which includes the URL

This normally happens if the e-mail of the user was manually changed in Salesforce and no longer matches the CTE e-mail of the user.

To call the Concur Support Admin Hotline:

1. Log in to Concur
2. Go to Help > Contact Support
3. The Support Hotline phone number will be listed on this page
   • For United States and Canada dial 1-877-901-4960
   • For All APA dial +61288803271
   • Available 24/7
   • You will be queued if no admin support representative is available to accept your call
   • For Global Admin Support Desk contact numbers click here
   • Language Options:
     1 English 
     2 German
     3 Spanish
     4 French
     5 Mandarin
     6 Portuguese

I hope this helps!  They can normally correct this pretty quickly 🙂

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