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Hello,
My teammate and I can't access Concur support anymore. we both authorized support admins. So, we can't open new cases or update ongoing ones, nor do any research when needed. I wonder if the website is experiencing issues and if someone else is having the same issue. See below error
Thank you In advance,
Solved! Go to Solution.
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@Morchid1980 This will need to be fixed by SAP Concur. Here is more information:
To resolve this error, you need to contact SAP Concur Support (via phone or ask a colleague with access to the Support Portal to create a case on your behalf) and provide the following information and they will fix this issue or create an IT ticket with request for resolution:
This normally happens if the e-mail of the user was manually changed in Salesforce and no longer matches the CTE e-mail of the user.
To call the Concur Support Admin Hotline:
I hope this helps! They can normally correct this pretty quickly 🙂
Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to. |
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
@Morchid1980 This will need to be fixed by SAP Concur. Here is more information:
To resolve this error, you need to contact SAP Concur Support (via phone or ask a colleague with access to the Support Portal to create a case on your behalf) and provide the following information and they will fix this issue or create an IT ticket with request for resolution:
This normally happens if the e-mail of the user was manually changed in Salesforce and no longer matches the CTE e-mail of the user.
To call the Concur Support Admin Hotline:
I hope this helps! They can normally correct this pretty quickly 🙂
Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to. |