How to restore the suddenly vanished expense report

[pakiran]

The expense report I was filling out has suddenly disappeared, and all the expenses I added to the report are back to available expenses. I have tried to contact the company's internal help desk, but I am getting nowhere. I am not convinced after spending several hours creating the report. I want to recover the report I created immediately.

[KevinD]

@pakiran if the report disappeared, which shouldn't ever happen, it cannot be recovered. It must have somehow been deleted as that is the only way for a report to go away completely. Unfortunately if the system glitched and somehow removed the report, you will need to recreate it. 

[SJRatchford]

Hi,

Just adding to this thread.  The same thing happened to one of our executive assistants today.  Both she and her manager confirmed the report was in the system, with a report ID number.  Per the assistant, this report had been saved for weeks and she was adding items to it throughout the month.  Report disappeared and all items returned to available expenses.  I look in the report history for the last 90 days and everything is recorded except for the mystery report.

[MelanieT]

@SJRatchford  Hello!  As @KevinD mentioned, the only way for a report to completely disappear is if it's deleted.  When a report is deleted the charges will go back to Available Expenses.  Our Support team can confirm if a report is deleted, you would want to have a case created. 

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[wdyer]

I am adding to this thread. I had a user delete an expense from a report that she has been working on for a week and the entire report disappeared. I was hoping that there would be a way to restore the report back to the last day since she's been working on it for multiple days. We are under a time-crunch to get these things completed each month and having a report disappear like this is very inconvenient when it's a user that has many, many transactions.