This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
I have a company supplied credit card where the payment once the expense account is submitted goes directly to the bank. There were a series of fraudulent charges that were credited and our process is to submit an expense account to remove them from Concur. This process worked fine, however one charge was reversed from the card issuer, and we have confirmed that, but it's still showing in Concur. Is there a method to remove this charge from Concur Expense? I had thought to cerate a misc. charge with a negative amount, to zero it out in Concur, but I think that might still cause the company to send the funds to the credit card company.
Thanks
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
@smoriarity I looked in your account and I see a hotel charge for Courtyard. I'm guessing this is the charge in question. So, here are two options for you:
1. Add the transaction to a report and mark it as personal. You will see a little checkbox for this when filling out the expense details. That way the system knows not to send any funds to pay off the charge.
2. Have your company's credit card administrator hide the expense.
I would go with option 1, it will probably take less time to just submit it as personal.