Re: Hilton E-Receipts

jennymc79 · ‎Apr 29, 2021

We are hearing issues that Hilton E-Receipts are not showing up in Concur again. This was a known issue last year but was resolved -- anyone else having this issue?

jennymc79 · ‎Jul 9, 2021

This continues to happen -- does anyone from Concur have an update?? Any other customers experiencing this?

KevinD · ‎Jul 12, 2021

@jennymc79 I posted your issue internally. I have someone willing to look at this, but what they need is a name of one of your employees that is experiencing the issue and the record locator of the booking, if possible.

Thank you,
Kevin
SAP Concur Community Manager
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jennymc79 · ‎Jul 12, 2021

Phillip.Kirkpatrick@valvoline.com it has happened on several of his last reservations

KevinD · ‎Jul 12, 2021

@jennymc79 Thank you. I've provided Philip's name. Now we wait and see what my colleague can find out.

Thank you,
Kevin
SAP Concur Community Manager
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KevinD · ‎Jul 14, 2021

@jennymc79 Just wanted to touch base. I did receive a little bit of an update. It appears that this issue is not just specific to your employee. My colleague ran a report and it shows that that only 14 e-receipts from Hilton have matched with user profiles. That's for all our customers, so there is some larger issue happening. My colleague suggested submitting a case to SAP Concur Support.

Thank you,
Kevin
SAP Concur Community Manager
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