Solved: Failed Cash Advance

brandtp09 · ‎Apr 23, 2024

We have one scenario in our Production Instance where the user submitted a Cash Advance and after all the approvals, it failed. However, in the user's dashboard, the Cash Advance is still still marked as issued. We're trying to send back the "Failed" Cash Advance Request, but Concur has the buttons for "Send back" grayed out. Is there a way to still get rid of this failed Cash Advance Request?

KevinD · ‎Apr 23, 2024

@brandtp09 from the little bit I read, for this type of situation you should contact Concur Support so they can see why it failed the posting.

Thank you,
Kevin
SAP Concur Community Manager
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KevinD · ‎Apr 23, 2024

@brandtp09 from the little bit I read, for this type of situation you should contact Concur Support so they can see why it failed the posting.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

brandtp09 · ‎Apr 23, 2024

Hi @KevinD, I asked them to raise a ticket to Concur. Looks like they got a response right away. It was just a matter of resaving the Cash Advance Request from the Cash Advance Admin side. Upon resaving, it reflected the right profile values for the user which was initially what caused the posting failure. All is well now. 🙂