Extracted for payment

[rbellis23]

I submitted my expense report on 12/10, was approved and now says "extracted for payment " have not received payment. Usually happens with in a week, and once paid shows status of payment confirmed. My supervisor has checked and everything cleared on her end.

[KevinD · Accepted solution]

@rbellis23 reimbursement payments or lack thereof can only be resolved by your Finance or Accounting Departments or those that are the SAP Concur site administrators at your company. I would recommend reaching out to Finance first. They are usually the ones in charge of reimbursements.

[rbellis23]

Yes thank you

[desidem]

does any one have a phone number i can call and talk to some one ?

[KevinD]

@desidem your company hasn't purchased our User Support Desk service, so you will not have a phone number to call SAP Concur Support. I have two options for you though:

1. You can post your question here on the community and see if someone can provide you assistance. If you ask other community members here, I've been known to provide an answer to about 90% of the questions/issues people post here. 

2. I can send you a name of someone at your company you can reach out to for help.

I'll await your reply about which of the two options I presented you prefer. 🙂