Extracted for payment

[rbellis23]

I submitted my expense report on 12/10, was approved and now says "extracted for payment " have not received payment. Usually happens with in a week, and once paid shows status of payment confirmed. My supervisor has checked and everything cleared on her end.

[KevinD · Accepted solution]

@rbellis23 reimbursement payments or lack thereof can only be resolved by your Finance or Accounting Departments or those that are the SAP Concur site administrators at your company. I would recommend reaching out to Finance first. They are usually the ones in charge of reimbursements.

[rbellis23]

Yes thank you

[BT00738687]

@KevinD Hi Kevin, could you please send me the name in my company (Alorica) that I can reach out for help regarding reimbursement? I have 2 expenses stuck in Extracted for Payment

[KevinD]

@BT00738687 check your private messages.

[yanshengmin]

Hi, I am having a similar issue.  Would you please send me the contact information of the SAP Concur site administrators at Tulane University School of Medicine?  Thank you!

[desidem]

does any one have a phone number i can call and talk to some one ?

[KevinD]

@desidem your company hasn't purchased our User Support Desk service, so you will not have a phone number to call SAP Concur Support. I have two options for you though:

1. You can post your question here on the community and see if someone can provide you assistance. If you ask other community members here, I've been known to provide an answer to about 90% of the questions/issues people post here. 

2. I can send you a name of someone at your company you can reach out to for help.

I'll await your reply about which of the two options I presented you prefer. 🙂

[jmayk]

Hi, I have several Expense Reports in "extracted for payment" state, but have not received payment. Could you please advice who I should approach from my company for support (Finance or SAP Concur)? 

[KevinD]

@jmayk definitely contact your Finance department. They should be able to provide some assistance/explanation.

[jmayk]

Hi Kevin, could you please send me the name in my company (Takeda) that I can reach out for help regarding reimbursement? I'm working remotely and i'm not sure who to look for. Would you be able to help? 

[KevinD]

@jmayk I sent you a private message here on the community with a name to contact.

[jmayk]

Great help, thanks Kevin

[rnav128]

Hello Kevin,

Are you able to send a POC information for Albertsons/Safeway regarding reimbursement?

[tamaragreene86]

I have two showings extracted for payment on 10/3 and I still have not seen any payment or can see where it is going who do I need to contact to check this 

[KevinD]

@tamaragreene86 I suggest either your Finance or Payroll Departments. 

[Dee12345]

Hi Kevin,  Extracted for payment on Dec 13, it might get delayed cuz of weekends?

[KevinD]

@Dee12345 that is possible, but I can't say for sure without seeing your site configuration and how your company set up their batches. I'd give it another day or so then contact your Finance or Payroll department to see if they can provide some information.