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Flax003
Occasional Member - Level 1

Expenses stuck in processing payment status

I currently have a major issue where concur claims which have been through the full approvals process are not syncing with SAP Business One. They are sitting as "Processing Payment" in Concur whereas usually they will be showing as "Paid" in Concur and will then flow into SAP where i will review and finalise them via the Document Draft Report function. 

 

Has anyone encountered this issue? 

1 Solution
Solution
Flax003
Occasional Member - Level 1

This has been resolved. Our 3rd Party SAP Support team noted the security token had expired. With the renewal the reports began to flow into SAP immediately. 

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5 REPLIES 5
Solution
Flax003
Occasional Member - Level 1

This has been resolved. Our 3rd Party SAP Support team noted the security token had expired. With the renewal the reports began to flow into SAP immediately. 

View solution in original post

craszler
Occasional Member - Level 1

I am currently having the same major issue!  😞  I have processed for export and the file is not there.  When I look up the expenses I have processed the status says processing payment.  Please help!!!

 

KevinD
Community Manager
Community Manager

@craszler can you please provide a specific example of an expense report that is having the issue? If the report name contains the employee name, then feel free to send me a private message here on the Community with the report name and the employee name. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Morenog
New Member - Level 1

I have the same problem,  I have two expenses waiting for the payment.  could you help me ?

KevinD
Community Manager
Community Manager

@Morenog If your reports still haven't been paid, you should reach out to the Finance or Accounting team at your company. They should be able to help.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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