Expense wouldn't recognise amount

[Russo62]

Hi all

Has anyone experienced this please ... amount submitted in claim matches the receipt, but getting an error message to say "enter the GBP amount" ?  It's in there, CLEARLY !!

Thanks in advance

[grodriguezproje]

Hello @Russo62 ,

It seems that something is missing in the form used for the expense type, if you can attached the screenshot without the Alert maybe i can see what is happening there, i see that there is a Field shown called AMOUNT but the Amount in GBP could mean that you are using an expense type in a different location from the reimbursement country and the system needs something else to make the calculation. 

This questions could help you as a check list to see what is missing:

Which is the reimbursement currency? 

Which city are you using for this expense type?

Are all the required fields populated? (Sometimes depending on the field you fill in, it may happen that another field appears that needs to be filled in.)

[MSteele]

Looks like the currency is something starting with a U (possibly USD) and since the receipt is GBP, that is what needs to be changed.

[Russo62 · Accepted solution]

No, the "U" was for the start of UKP, but we have removed the amount and currency and re-entered them and it appears to have corrected itself miraculously 🤔.  Thanks anyway.