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I booked my hotel reservation using the corporate credit card. At the time of check-out, I couldn't use the same card as I couldn't remember the PIN (still bugs me on why I was asked for the PIN for a Credit Card) and had to use my personal credit card. Once all the transactions were posted, I saw I was charged for the hotel on my corporate card also, however after getting with the hotel it was refunded. While filing my expense report I attached the receipt for the charge on my personal card and entered the comments to explain all 3 transactions including the credit and refund on the corporate card (the charges in US$ were slightly different due to the exchange rate between US$ and MXN Pesos). However, I am getting the following error "You have an e-receipt or travel data, but no matching credit card transaction. Please wait until your credit card transaction imports into Concur Expense to add this e-receipt" and I am unable to submit the report. How do I proceed?
Thanks
Vaibhav
Solved! Go to Solution.
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@vaibhavbiniwale Thanks. At this time, don't import that item. Just create you new cash/out of pocket expense and attach the receipt. Do not attach the reservation. Hopefully that helps.
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@vaibhavbiniwale Thanks for the post. I was able to review your expense report. I would suggest removing the e-receipt or travel itinerary and only attaching the image of your receipt. That should solve the issue.
If you need further assistance, I would suggest reaching out to your Concur Administrator. I will send you a private message with contact details.
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Where do you go to write an expense report (step-by-step) and submit receipts?
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Hi @leedau,
Thank you for responding back to my question. How do I remove the e-receipt or travel itinerary? For the charge on my personal credit card, the receipt that I have attached is an image (.jpg). For the other 2 charges (credit and debit) on my corporate card, there is no receipt. Can you please let me know.
Thanks
Vaibhav
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@vaibhavbiniwale Thanks for the follow up. You would need to delete the expense entry from the Expense Report to place it back in the Available Expense section. From there:
Then you want to import just you cash expense entry into your expense report, without matching it to the Travel Reservation.
I hope this helps!
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Hi @leedau ,
Thank you for responding back. So I deleted the expense entry from the report, however I do not see an option to select 'Separate' in Available Expense. Here is a screenshot on what I see on the home screen for Available Expense. Can you suggest how to proceed?
Should I just submit this expense on a separate report as a cash receipt since it was on my personal credit card?
Appreciate your help
Thanks
Vaibhav
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@vaibhavbiniwale Thanks. At this time, don't import that item. Just create you new cash/out of pocket expense and attach the receipt. Do not attach the reservation. Hopefully that helps.
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Hi @leedau ,
Thank you for the response. I did submit the personal charge on a separate report.
Thanks
Vaibhav
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