Expense not showing after a week

[mlunday]

I joined my company 6 months ago.  I was issued an AMEX card at that time.

I just purchased an airline ticket for business travel on 14 June, but I don't see the expense showing up in Concur.  It should have only taken a day or two.

I am trying to confirm that my AMEX is associated with my account, per the training here https://assets.concur.com/concurtraining/cte/en-us/cte_en-us_exp_updating-expense-profile.mp4 (see 0:48)

I don't have a link under "Your Information" for credit cards.

What am I missing?  It should have automatically registered my AMEX with my account, right?

[KevinD · Accepted solution]

@mlunday I looked up your profile and I didn't see an AMEX card assigned to you in the system, which would account for why the airfare expense hasn't shown up. I did see that there is a card account in the system, it just needs to be assigned to you. I wasn't able to see who is listed as the Card Administrator at your company. When you joined the company whomever you worked with to get your AMEX card, I would reach out to them and let them know your issue. It will literally take someone with access to assign cards about one minute to assign it. 

[mlunday]

Thanks Kevin.  I will get with the admins to fix.