Expense approved and says "paid" but it has not reached my bank for over a week

[nidhireddy]

I have an expense report that is marked paid on september 23rd, but my bank has not received the payment. The report number is 9JJ16Y. 

[MelanieT]

@nidhireddy Hi! I hope you are doing well!  I see that your report was marked paid on 9/29.  Normally after that it takes 3-5 days for payment to show up.  If you do not see it after that, you will want to reach out to your Accounting or Finance team. 

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[nidhireddy]

@MelanieT Thanks for the response - could you check what the status of the payment is now? On my end it says it was paid on 09/23 and I still don't see it in my bank account

[MelanieT]

@nidhireddy I see that it now says Payment demand status changed from to for Payment Demand. This Payment Demand has been deleted and will be replaced by a new Payment Demand. I would reach out to your Administrator or Finance team to find out why this was deleted and and when it will be replaced.  

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