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rbcb
Occasional Member - Level 1

Expense Cannot Be Submitted Until It Is Matched To An Imported Card Transaction

I am attempting to submit my February expenses but am receiving an exception that states, "This expense cannot be submitted until it is matched to an imported card transaction. If this was not paid for via card, you may edit the payment type of the expense to reflect the actual payment method". The error is specifically for airfare, but I have another expense on the February report for airfare as well that does not have the same issue. I am able to select an alternate payment type (cash, company paid, pending card transaction) but utilized my company credit card for all of my February expenses. Additionally, I am aware that it is possible to manually match transactions, but my 'Available Expenses' section states 'All Clear'. Looking for some kind of assistance because I cannot submit the report at all as is.

1 Solution
Solution
KevinD
SAP Concur Employee
SAP Concur Employee

@rbcb So, I looked up your expense report and it appears the issue has been cleared up. Is that correct? 


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

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5 Replies
A_Munari_Concur
Routine Member - Level 3

Dear User,

I can not access your settings or profile (as you would need to ask to your Company system administrator/Expense department), but I can answer based on experience.  Probably in your Company's policy is stated that airfare can only be booked with the Company Credit card and not any other methods. (e.g. cash).

 

I would guess the transactions you are trying to submit is just an itenerary, which the Concur system create and can be included on the expense only once you match it to a credit card transaction. How many days ago did you book the flight? Did the transaction got fed into the system?

 

Otherwise, if my assumptions are not answering your problem, maybe include some screenshot of your screen showing the issue which may helps other experts on this forum to answer, or you can still go to your system administrator which will have full view of your system.

 

Kind Regards

Alessandro Munari - Travel Expense Project Manager
Solution
KevinD
SAP Concur Employee
SAP Concur Employee

@rbcb So, I looked up your expense report and it appears the issue has been cleared up. Is that correct? 


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

rbcb
Occasional Member - Level 1

It has, thank you for your help I appreciate it.

abelgonzales
New Member - Level 2

I have the same/similar issue.  I see that it is marked as Resolved for the person initiating the topic, but I don't see the resolution actions or explanation.  Purchased airfare through Conucr with company CC on file.  Recieved itinerary and receipt and attached it to the expense but shows up in my expenses as:

“E-receipt or travel data cannot be added until the transaction has processed into the system.

This expense cannot be submitted until it is matched to an imported card transaction.

The payment type of "Pending Card Transaction" cannot be processed”

 

KevinD
SAP Concur Employee
SAP Concur Employee

@abelgonzales no resolution was given because the issue resolved itself. 

 

There may be an issue with the credit card transaction not having uploaded into your profile yet or it is possible the card transaction is being "hidden" by the system. You will have to reach out to your company's site administrator to have them look into it. 


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.