Error while creating a new report

[hajeerashareef]

Is anyone else facing the same error while creating a report. This is happening only for certain users

[Andras]

Hi @hajeerashareef 

Important: SAP Concur does not support the use of multiple concurrent sessions within a browser. An individual user on a specific device and browser should log into SAP Concur solutions via one and only browser session at a time.

To resolve the error, please try the following:

• Click OK to close the report
• Re-open the report and you should see the options to Delete Report or Submit Report
• Clear the cache and cookies of your browser
• Try to use another browser
• Check for any missing or invalid information in the user's profile, including Custom Fields
• Check the Date Range selected
• Go to the report and if you see an alert advising: The entry has an Undefined expense type, clicking the line item being flagged will cause the pop-up error to show up. 
  • You will not be able to click on the line item to correct the Expense Type as the error will show again and clicking it will cause the report to close   
  • Delete the report and, once the expense items are back in the Expense Library, a new report can be created, ensuring the Expense Type is not Undefined
• Check if the user is inactive (inactive users typically cannot log in, but this error may occur if the user was deactivated during login. In addition, SSO logins can be logged in even if they are inactive and this can happen)

If you still receive the error, please contact the SAP Concur Support team by phone, chat or creating a case. Please provide the following information:

• User experiencing the error
• Name of the report
• Report ID

This issue can be caused by a few reasons:

• An expense entry inside a report that has an expense type inactive for the policy that the report is using
• An undefined expense type is being used on a line item
• A hotel entry inside the report that has the check-out date being before the check-in date or the Date Range selected is invalid
• An user is inactive

[MIRANDA]

Hello, I'm facing the same problem of adding some types of expenses (mileage expense is what bothers me at the moment), I did what was requested (cleaning cash, modifying the browser and it still didn't work, I imagine it must be something global.
Opening a ticket with the support team

[KevinD]

@hajeerashareef and @MIRANDA we recently had a degradation in service, which can sometimes take a couple of days to fully correct. That could be what is happening.