Error when trying to enter expense

[rgn915]

This has happened before and eventually went away. A few hours ago, I got this error message and I can't do anything. I've logged out, logged back in, closed the browser, cleared my cache, deleted history, etc. Can someone tell me what this means and how to get rid of it, please? 

"Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again.

If the problem persists, please contact your company administrator or help desk with the following incident code: a8804622-d0d6-4a8c-8007-9b83408d2f81"

The incident code has changed every time, but the error is the same.

Thanks.

[MelanieT]

@rgn915 Thanks for reaching out to the SAP Concur Community.  Here is the error description:  Exception Name: com.concur.expense.exceptions.BadRequestException Exception Message: The specified expenseType.id is not available to create or update a child expense

What expense type are you trying to use?

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[rgn915]

@MelanieT  

Hi Melanie. I am trying to enter a receipt for a travel card transaction. 

[MelanieT]

@rgn915 Is this for your profile?  I do not see a report there.  Or is this for someone you Delegate for?

[rgn915]

@MelanieT 

Good morning. It is someone that I delegate for. 

[MelanieT]

@rgn915 Can you let me know which report this happened on, and also did you get the error when trying to submit the report?  Or what led up to the error? 

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[rgn915]

@MelanieT  It's an expense that has report number 9PT506. I get the error when I try to enter the itemizations. 

[MelanieT]

@rgn915 What expense type were you trying to itemize it to?  

[MelanieT]

@rgn915 I believe it has to do with one of the expense types listed in the itemization.  Something might have change and now it's not active or something.  I think at this point you might want to create a Support case and have them look into it further. 

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[rgn915 · Accepted solution]

@MelanieT Thank you for your help. I'll check the expense types to see if it still does it with others as well and then create a support case.