ERROR message for exceeding amount although it is not

[johkirr]

I am receiving a red error message when attempting to expense my mobile phone/ internet bill. The error message states that the limit exceeds the $50 USD monthly limit, even though the amount set is for $50 USD in the report.

[PoojaKumatkar]

Hi @johkirr ,

I have few Questions; can you please clarify that:

1. in your description you have mentioned mobile phone/ internet bill, does it mean you can claim either mobile phone or internet bill for which limit is $50? or you can claim both?

2. Have you created any internet bill expense entry in current report for the same month? 

Also, can you please check below things:

1. Check whether you have already created/submitted expense entry for a particular month in any of your previous reports. If yes, then what was the amount you claimed.

Scenario 1: if partial amount is claimed in previous report, then only remaining amount you can claim it in current report. if amount is getting exceeded then system will throw error.

Scenario 2: If full amount is claimed in previous report, then then you won't be able to claim it again for the same month in current report.

2. If point #1 is not applicable, then can you please try to submit report and check if error get disappeared. Sometimes audit rules are written on report submit event, so in such cases, audit rule gets validated only when you submit your report. 

3. Can you just create only one expense entry of mobile phone and check if you get error? remove remaining expense entries.

If this answers your query, then please mark solution as accepted.

[KevinD · Accepted solution]

@johkirr is the report pictured your report or someone else's? I'm asking because I'm in your profile right now and do not see an active report with these expenses. I see a report that was paid back in June with expenses for cell phone with the same dates. Can you clarify please?

[johkirr]

Hi KevinD! 

The expense is my own, after reviewing my past reports I did see that I already submitted for these dates a few months ago and just forgot that I did so. I appreciate you taking the time to help and respond!