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HarishC
Occasional Member - Level 2

Delegate Feature Not Working

There is an ongoing issue that was reported by few users where the expense, approval, and reporting delegate feature is not working in Concur.

The users are not be able to delegate into the profiles at all and in some cases, they can get in as a delegate but the correct tabs are missing (Expense/Approvals/Reporting).

It also affects the Admins as well as we cannot proxy into any expense profiles and we receive an error message system cannot switch users.

 

What could be the issue affecting the delegate process?

3 REPLIES 3
JessicaL
Frequent Member - Level 1

We had the same issue about an hour ago, but it seems to be fixed (for us) now. Maybe it will be fixed soon for you as well.

Jessica
Travel and Expense System Administrator
KevinD
Community Manager
Community Manager

@HarishC we haven't received any notice about this issue internally. It has been intermittent today, but I was able to proxy in a couple of different users. Someone else here on the Community mentioned it seems to be working now.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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HarishC
Occasional Member - Level 2

Yes,  it is working now. Thanks for looking into this.