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New Member - Level 1

Delays in receiving expense payment to Amex - Error message

Hi All,


I've been experiencing delays with payment to my company Amex card for hotel and travel expenses


Although it's sitting as "sent for payment" in the audit trail it's also showing the below error


Entries due the credit card provider cannot be processed because a batch definition matching the credit card posted currency [GBP] and group [United Kingdom GXO] and Country/Region [] and payment type [AMEX TECORP] does not exist


Is this an issue?... as it looks like an auditor has manually over ridden this and sent for payment but as I say the process is taking a lot longer than normal


Many thanks in advance for any help

SAP Concur Employee
SAP Concur Employee

@AShaw119 Hello! You will want to reach out to your SAP Concur Admin, as they may need to fix a payment batch or create a new one.  I will send you a private message with who you can contact for this. 


Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

Thank you,
Melanie Taufen
SAP Concur Community Moderator
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