Delays in receiving expense payment to Amex - Error message

[AShaw119]

Hi All,

I've been experiencing delays with payment to my company Amex card for hotel and travel expenses

Although it's sitting as "sent for payment" in the audit trail it's also showing the below error

Entries due the credit card provider cannot be processed because a batch definition matching the credit card posted currency [GBP] and group [United Kingdom GXO] and Country/Region [] and payment type [AMEX TECORP] does not exist

Is this an issue?... as it looks like an auditor has manually over ridden this and sent for payment but as I say the process is taking a lot longer than normal

Many thanks in advance for any help

[MelanieT]

@AShaw119 Hello! You will want to reach out to your SAP Concur Admin, as they may need to fix a payment batch or create a new one.  I will send you a private message with who you can contact for this. 

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