Delay in update of Payment Status

tmartinez · ‎Apr 28, 2023

Payment Status for an expense report did not update from "Not Paid" to "Processing" after report was approved. We had to approve the report 2nd time for the Payment Status to update. Do you know what caused this glitch ?

KevinD · ‎May 1, 2023

@tmartinez I looked up your workflows and they all seem to have the same steps. I've pasted a screenshot below. I don't believe this is a glitch. It seems your workflow was set up to require a processor approval then a processor manager approval in some cases. It might be that the report in question, falls into this category.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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