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pjglenn84
New Member - Level 1

Delay in expense report processing?

I submitted an expense report on 06-25-21 related to JPMorgan Chase's updated Pandemic WFH reimbursement policy and the status is still showing "Pending External Validation". This status hasn't changed from the day the expense report was submitted. I understand shortly after submission there was an update that due to the volume of expense reports submitted there would be a 10 to 14 day delay which has now been updated to a 21 day delay (for processing) but is there an update anyone can provide me as to my submission? Any direction someone can point me in would be appreciated. Thanks.

1 REPLY 1
KevinD
Community Manager
Community Manager

@pjglenn84 this issue has come up several times here on the Community, please reference this link: What does Pending External Validation mean in SAP Concur? 

 

This will explain it to you. 

 

Let me know if you have any other questions after reviewing the article I posted.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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