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New Member - Level 1

Delay in expense report processing?

I submitted an expense report on 06-25-21 related to JPMorgan Chase's updated Pandemic WFH reimbursement policy and the status is still showing "Pending External Validation". This status hasn't changed from the day the expense report was submitted. I understand shortly after submission there was an update that due to the volume of expense reports submitted there would be a 10 to 14 day delay which has now been updated to a 21 day delay (for processing) but is there an update anyone can provide me as to my submission? Any direction someone can point me in would be appreciated. Thanks.

Community Manager
Community Manager

@pjglenn84 this issue has come up several times here on the Community, please reference this link: What does Pending External Validation mean in SAP Concur? 


This will explain it to you. 


Let me know if you have any other questions after reviewing the article I posted.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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