DRIVE issues

[ccoon]

Hi,

We are new to Concur and are using Drive. Yesterday we had several users experience this error and the start button disappeared from the app:  Error: An error occurred while loading some of the content.  Pull down to try again or tap here.   Logging in and out did not fix the problem. The user had to uninstall the app and reinstall to get the start button to show back up.   Also, some users had old mileage logs show up in their expense reports that were not appearning before.  

This feature is nice when it works but it seems very unstable.  Any ideas what happened or how to improve this feature?

[MelanieT]

@ccoon Hi Carrie!  Thank you for posting.  I am sorry for the issues that are happening with Drive.  I see that you are an Authorized Support Contact, and I would suggest creating a Support ticket for this.  Our Support team will be able to dig in and see exactly what is going on.  

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[Jason_Miller_]

@ccoon @MelanieT Was there a fix to this, a few of my team members have the same error and cannot get it off their screen.  

[ccoon]

For our users they had to uninstall the app and reinstall.  That enabled them to get the start button back and use Drive.  Still unexplained why mileage from weeks prior populated in Expense at the same time the other issues happened.

[ccoon]

We have a ticket open under Heather Clubb but I am not sure we have received a response yet. 

[Jason_Miller_]

Thank you so much @ccoon!! You're the best