Corporate Card

[enzosimoes]

The user used a card that was later canceled. Now she uses another card, but the expenses from this new card do not appear in Concur. I don't know if we should register it manually or wait for a response from the bank. Supposedly, this card registration in Concur was done automatically.

What should I do? How do I make the expenses from the new card appear in Concur? Is the registration manual or is it done by the bank?

[KevinD]

@enzosimoes how long ago was the first time the user used the new card? It takes anywhere from 3-5 business days for card transactions to appear. 

If it has been longer than, then you might want to go in and manually assign the card to the user. As long as the card account can be found when searching on the Company Card screen, you can assign it.